Type of Returns Accepted: Defect Replacement / Exchange.
Validity of the Exchange Policy: 14 Calendar Days upon Parcel Receive
ELIGIBILITY OF RETURN
Exchange due to sizing is not allowed. Please refer to size chart before making any purchase.
You are to fill up the RETURN FORM (and enclose the form within your return parcel) for all types of return within 14 calendar days after receiving the parcel. Request of replacement / exchange after the validity period is strictly not allowed. Any return parcel receive after the 14 calendar days validity period will be returned to sender's address after the return postage is paid by sender.
All returned items must be in their original state and deemed to be unworn, unwashed before they can be accepted for a replacement / exchange. For defect returns, if the defect in the product was caused by reasons other than materials quality, assembly process or no defect found after inspection, the original product will be returned to you.
We do not refund products:
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose
- Special Deals or Sale items are non-returnable
*As the replacement / exchange piece are all preorder basis, upon receiving your return piece, please allow 14-21 calendar days as processing period. A tracking number will be sent to you via email on the same day when your replacement / exchange piece is ship out from the warehouse.
RETURNING DEFECT GOODS
We guarantee to replace any item with factory defect with the same size, colour & design. Please ensure you read through the ELIGIBILITY OF RETURN before you proceed with returning of your item purchased.
In the event if the exchange piece is out of stock during the process, please note that no refund is possible at this stage. You may choose to have the unchanged item in return (by post) at your cost, or, you may request to exchange the item with Cash Voucher Code. You will be advised via email on how to pay us in order to send the exchange piece in return. To ensure timely processing, please include the Return Form along with your return package.
RETURNING FOR EXCHANGE
You may exchange for the same size / colour / design of your item purchased without changing to another product. Cash Voucher Code will be sent via email to you within 14-21 business days after receiving the return parcel.
You are required to return the unwanted exchange piece at your own cost, and to bear the shipping fees to deliver the exchange piece.
In the event if the exchange piece is out of stock during the process, please note that no refund is possible at this stage. You may choose to have the unchanged item in return (by post ) at your cost, or, you may request to exchange the unchanged item with Cash Voucher Code. You will be advised via email of how to pay us in order to send the exchange piece in return, you may make payment to our Standard Chartered Bank account and provide us the payment transaction details.