Shipping & Delivery
FREE International Shipping for ALL Kimono Orders!
IMPORTANT NOTICE: Due to the global Covid19 pandemic, ALL international shipments via postal service will be DELAYED. Please allow additional 10-15 business days over and above our standard delivery time (which usually takes 21-30 days). Thank you for your kind patience and understanding. Stay safe and stay sane!
We ship out of Singapore. Refer to this page for available shipping methods and rates for express courier delivery to your country.
Rates & Duration
Standard Shipping via Postal Service (21-30 business days): FREE
International Express Shipping (2-4 business days): S$50
International Delivery Terms
International orders are generally subject to local import duties and taxes. By confirming the order, you agree to accept full responsibility for all duties, taxes, VAT, and brokerage, including all governmental and courier fees as set forth under international Incoterms. Return shipping, as well as original fees shall be incurred and will be deducted from any refunds that may be entitled to from Hahanoyume for non-delivered parcels.
Lost / Undelivered Parcels
For all FREE shipment options, we ship out using postal service (standard delivery) with tracking number provided in the email notification sent out to you upon shipment. You shall be responsible in tracking your order with your local postal service. In the event of missing or undelivered parcels, please drop us an email and we shall try to work with our local postal service or courier service provider to locate your parcel. Investigation to locate the parcel takes 4-12 weeks, depending on the respective service providers. Upon conclusive verdict by the respective service provider that the parcel is indeed lost, and proceed to close the case, we shall then proceed to refund in full.