Shipping & Delivery

FREE International Shipping for ALL Orders above SGD $100.00!

Refer to this page for available shipping methods and rates for standard delivery and express courier delivery to your country.

Rates & Duration

Domestic/Local - Malaysia
Peninsular Malaysia standard shipping: S$3.00
East Malaysia standard shipping: S$3.50

Singapore

Express Shipping (via Aramex): S$10.00
FREE Express Shipping for orders above S$100

Rest of the World

Standard Shipping via DHL eCommerce (10-15 business days): S$10
International Express Shipping (2-3 business days): S$30

FREE Standard Shipping (15-21 days) for orders above S$100

International Delivery Terms

International orders are generally subject to local import duties and taxes. By confirming the order, you agree to accept full responsibility for all duties, taxes, VAT, and brokerage, including all governmental and courier fees as set forth under international Incoterms. Return shipping, as well as original fees shall be incurred and will be deducted from any refunds that may be entitled to from Hahanoyume for non-delivered parcels.

Lost / Undelivered Parcels

We will ship out using postal service (standard delivery) or courier service (express delivery) with tracking number provided in the email notification sent out to you upon shipment. You shall be responsible in tracking your order with your local postal service. In the event of missing or undelivered parcels, please drop us an email and we shall try to work with our local postal service or courier service provider to locate your parcel. Investigation to locate the parcel takes 4-12 weeks, depending on the respective service providers. Upon conclusive verdict by the respective service provider that the parcel is indeed lost, and proceed to close the case, we shall then proceed to refund in full.